There are some general questions that we get asked often by our customers. You can quickly see the answers to some of these questions below. If you can't find the answer you're looking for, please phone us on 07 261 1073 and we will be happy to provide you with assistance.
Free antivirus software has it's merits, but there are some things you need to be aware of -
- many free antivirus programs will barrage you with popups and messages to upgrade to their premium service
- the antivirus definition updates may not be delivered to your system as frequently as they would on a premium (paid for) service
- you will often not get a full spectrum protection (anti-virus + malware protection + firewall + website safety protection etc) with many free products
We recommend that our clients use MalwareBytes premium product. You can buy MalwareBytes from us online from our Links page.
The short answer is, no you do not need to defragment your hard drive. If your system is running Windows 8 or newer, windows will actually be doing defrag in the background. Also, if you have a solid state drive, running a defrag is not necessary, and is actually not good to run as it will decrease the overall lifespan of your drive.
There is no really straight answer to this question, but really it comes down to the type of systems you purchase. If you purchase a low end budget computer, you can't expect that it will last longer than 2 years, or that in 2 years time it will have enough processing power and memory to compete with the computers being sold then. If you want to sell your budget PC in 2 years time, you won't get as much for it than what you would for a computer that was a bit more up-spec at the time you purchased. The simple rule is to buy according to your requirements and expectations of how long you want it to last. If you are looking to buy a new system and want some recommendations, give us a call on 07 261 1073 and we'll help you get a machine that suits you.
My Hard Drive (Disk) needs repaired. Can this be done? Do I need to back up my files?
I repair most Hard Drive Disk (HDD) faults. Most issues can be fixed without taking the actual disk apart. I do encourage everyone to back up to an external HDD or even better use the FREE Cloud services with Google, One Drive etc.
A proper technician can repair most HDD faults economically, most of time, without losing data. Replacing the Hard Disk is also easy for a trained technician, although it requires re-installing Windows or OS, then repopulating with Data from a back-up. Even if HDD is bad I can often remove user data off of it. If you do have a suspected Hard Disk issue, bring it in for a FREE diagnosis.
Will re-setting my Windows Operating System remove viruses and make it faster? I have windows 10.
No, resetting your computer with any operating Windows Operating System (OS) whether its 7, 8, or 10 will not remove viruses, then tend to also infect your back-up restore system. Also it will set your computer back to when it was manufactured, and therefore every update since then to present will need to be downloaded onto your computer will probably not work very well at all until you do. It also removes every program that didn't come with the computer. It will also shrink your hard drive 15GB, because it will leave a old copy of what you had before and it's inaccessible except through forensics. Re-setting a computer is a last resort when all else has failed.
I have a current anti-Virus protection I paid for, but I still got infected with viruses. I use Norton and wonder how that can be possible seeing that they are a well known brand?
Good Question. Malware and Anti-Malware is very complicated, especially these days. There has been a 240% increase this year in attacks. First of all there isn't a perfect Anti-Virus (Malware) some are better than others, in a very competitive industry. Secondly, The Hackers that create viruses are pretty clever and not only write viruses to be undetectable by most anti-virus, they have to written, and released before it can be detected, then the Anti-Malware companies have to create protection and removal into their software, hence constant updates. Thirdly, I'm not a Norton fan. Every Computer that comes in with Norton, as well as many other such as McAfee, AVG, Trend Micro, SoFol, ESAT, I have found and removed several if not hundreds of viruses, many malicious ones as well. These Anti-Virus brands, turn off Windows Defender, a Free in built Anti-Virus that only protects your Software from Malicious Viruses that damage the OS, which I feel is better to have it ton. This why many computers come in with Malicious Viruses, like Trojans and worse. Microsoft updates their Anti-Malware monthly. Finally, Anti-Virus programs will not make you "Bullet-Proof" with today's Internet enviroment. You merely need to open your web browser to be at risk or something. So, do be careful what you click on, like adverts in the margins, misleading stories, and don't open emails from someone you don't know or wasn't expecting to receive. I also recommend using Adblock on Chrome from the Chrome Store only, or use Firefox which blocks most of these annoying advertisements and Malware than slows your computer down. If you want the best protection in my opinion, go to my D.I.Y. page and download Malwarebytes Premium. It won't slow your computer down, and it finds and removes more malware than any other Anti-Virus on the market.